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Potty Time with Elmo Kindle FAQ

FAQs (For further assistance click the Contact link above)

How do I switch story modes?

The Potty Time with Elmo app has three story modes: Read & Play, Listen & Play, and Just Watch. From the main menu, tap the Story button (the button with the book on it in the top left corner of the screen) to access the story mode of your choice. The app will remember the story mode you choose until you decide to change it.

How do I go backwards in the story? There is only a forward arrow.

To go back a page, swipe the screen from left to right. You can also move forward by swiping right to left.

Why do objects animate on some pages but not on others?

In Read & Play mode and Listen & Play mode, there is one object on every story screen that animates and plays a sound when touched. This object is different on every screen. There are 15 screens/objects. These objects become stickers in your sticker book. In these story modes, Elmo’s radio will always play a song whenever it is touched.

In Just Watch mode, the story is read aloud with automatic sound effects, songs, and page turns. There are no animations or active button touches in this mode.

Why doesn’t the sound button play after the story plays?

In Read & Play mode and Listen & Play mode, you must touch the sound button to hear the sound. In Just Watch mode, the story and sound button play automatically.

How do I collect stickers?

You can collect stickers in Read & Play mode and Listen & Play Mode. Tap around the story art on each screen to find one object or character animation. After the animation plays, your sticker book will pop up for a few moments on-screen and your sticker will be added to it. If you don’t touch anything on the screen for 10 seconds, the sticker object will glow, and then blink, as a hint.

There are 15 hidden animations to discover and add to your sticker book. You will earn stickers only the first time each of the 15 hidden animations is touched. Your sticker book resides at the bottom of the Sticker Reward Chart screen, where you can always see which stickers you’ve collected and which ones you still need to find. To start over and collect stickers again, go to the Sticker Reward Chart and tap the Clear Stickers button. A pop-up will appear to confirm that you want to do this.

How do I play a song?

To play a song in Read & Play mode and Listen & Play mode, tap Elmo’s radio whenever you see it. In all modes, you can also play a song by going to the index (from the Main Menu). Then swipe through the index to select one of the five songs.

How do I get to a different puzzle?

When you complete one of the puzzles, another puzzle will automatically appear. You can skip that puzzle and go to the next puzzle by tapping the yellow arrow button in the lower left corner of the screen.

Troubleshooting your Kindle

  • If you are having trouble with your Kindle, return to the Apps library on your Kindle device. Tap the app icon called Help & Feedback to learn more about your specific device.
  • Restarting your device can resolve issues like a frozen screen or problems downloading content. If restarting your device doesn’t solve your issue, visit the Kindle Support website for more detailed information.
  • Also available at the Kindle Support website is information on setting parental controls for your specific Kindle device.

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