Eric Carle’s On the Farm Support

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Why don’t I hear any sound?

If you do not hear any sound while playing this app, try the following:

1) Check the volume buttons on the outside edge of your device to make sure the volume is not set to the lowest setting.

2) Check the Ring/Silent switch (or Side Switch on the iPad) on the outside edge of your device to make sure it is not set to silent (mute).

3) If #2 above does not work, please note that on an iPad, the Side Switch can be used in two different ways—as a Mute button or as a Rotation Lock button (so the screen doesn’t rotate when you tilt the device). It is possible that the sound was muted, and then the functionality of the switch was changed to Rotation Lock. In this case, flipping the switch back and forth will not turn the sound on and off. It will only affect the rotation of the screen.

To change the functionality of the switch back to Mute On/Off, go into your Settings. Under the category General, find the “Use Side Switch to” box, and check Mute. Then exit Settings and return to the app. Now the Side Switch should work to turn the audio on or off.

Once you turn on the audio, you can change the Side Switch back to a Rotation Lock button, and the audio will remain on.

How do I switch reading modes?

Eric Carle’s On the Farm app has two reading modes: Read to Me and Read by Myself. The default mode is Read to Me. On the main menu, you will see a Read to Me On button in the top right corner of the screen. This means that the app is in Read to Me mode. Tap the button, and it will change to Read by Myself On. This means that the app is in Read by Myself mode. You can switch back and forth between modes by tapping this button.

How do I replay a song?

After the song plays in Read to Me mode, a replay button will appear in the top right corner of the screen. Touch the replay button to hear the song again. (Songs do not play in Read by Myself mode.) In Read to Me mode, you can also replay the narration on any screen by hitting the replay button.

How do I remove all the stickers I’ve placed in the scene? How do I put the stickers back in the sticker bar?

The stickers reside at the top of the screen, where you can always see them and pull them down into the scene. To clear the scene of stickers, drag them one at a time up and onto the sticker bar. If the sticker bar is not visible, you can just swipe the stickers up and off the top of the screen.

How do I turn off the background music on the coloring screens?

The background music on the coloring pages plays in both Read to Me and Read by Myself mode. To turn off this music, you must mute your phone, or turn the volume down to the lowest setting.

Why isn’t the information (i) button responsive?

You must touch and hold the (i) button for a full 5 seconds to click through to more information about the app, (including links to the iTunes App Store, the World of Eric Carle Facebook page, and customer support). The delay is programmed by design to keep young children from linking away from the app.

How can I restrict my child from making additional purchases from the App Store?

Apple devices have built-in parental controls that you can access through the Settings button. By default, you have 15 minutes to continue making purchases after you type in your password. But you can change this default setting to eliminate the 15-minute timeframe and force a password for each purchase. To do this, go to Settings and select “General.” Scroll down and select “Restrictions.” Then select “Enable Restrictions.” (You will be asked to enter a Restrictions Passcode.) Then, scroll down again and select “Require Password.” Select “Immediately.”
For more information on iOS parental controls, go to:
http://support.apple.com/kb/ht4213

More Troubleshooting

Note: If you are unfamiliar with any of the terms used in the following section, please see Apple definitions for your specific device at: support.apple.com/manuals

Follow these steps to force an app to close (iOS):

1. From the Home screen, double-click the Home button. (This is the circular concave button on the face of the device.)
2. You will see the app screen, and the app icon below it.
3. Slide the app screen up by swiping with your finger.
4. Click the Home button and try opening the app again.

Follow these steps to restart your device (iPhone, iPad, iPod Touch):    

1. Press and hold the Sleep/Wake button on the side edge of your device for a few seconds until the red “slide to power off” slider appears, and then slide the slider.
2. Press and hold the Sleep/Wake button until the Apple logo appears.

Follow this step to reset your device:

Note: Reset your device only if it is no longer responding and the steps above do not work.

Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

If the steps above do not help you, try the following:

Delete the app from your device and then reset your device (as explained above). Then re-download Eric Carle’s On the Farm directly to your device via WiFi and not from your sync computer. Please let us know how it goes.

For further assistance email us at onthefarm@pikidsapps.com